Venues
Your venue,
your website,
one system behind it.
Load an event once and it becomes your website listing and the place people buy. It works like a shop, because that's what people are used to. Access, box office and door all run off the same system.
Run it yourself, or hand us the accounts and we'll run them. Either way you get a named person who knows your venue, not a ticket queue.
01
Why venues move.
02 One place
Load it once.
An event goes in one time and becomes two things: the listing on your website and the place people buy. Same record, same stock, same truth.
No second CMS.
Your what's on page updates because the event updated. Nobody re-types a date at half four on a Friday and hopes both versions match.
Your site, start to finish.
The buyer stays on your domain and never lands on something that looks like a different company's shop, because that's the moment they start comparing prices.
One dashboard.
Sales, stock, door, box office and customers on one screen. If you have to go hunting for a number, we've built it wrong.
Standing tonight, seated tomorrow, conference Thursday.
Multi-space venues run every room from the same place, and each event behaves how that room needs it to rather than how a template says.
03 The buyer's side
It behaves like a shop, because that's what people are used to.
Nobody has to be taught how to use it. They've bought trainers online. Same rules apply.
Powderham's Christmas light trail runs on this: timed entry, add-ons, extras and carer validation, all in one flow.
One basket, one payment. Tickets, parking, dining, a programme, merch, a membership. One order, one card, one confirmation email. Not four separate transactions and four sets of booking fees.
Steps that sell rather than steps that stall. Ask for the extras at the point they make sense. Parking once the date's chosen, dining once the seats are picked, the programme at the end. Each step adds something instead of standing in the way.
Fast at the finish. Apple Pay, Google Pay, guest checkout. The gap between wanting a ticket and having one is where you lose people.
Basket recovery, on every account. The ones who nearly bought get a nudge that finishes the job. Not an upgrade, not an add-on, it's just on.
They fix their own mistakes. Typos, name changes, transfers, refunds where you allow them. Handled by the buyer, not by your inbox at half nine on a Sunday.
04 Access
The same ninety seconds
for everyone.
An access customer should buy in the same place, the same way, in the same time as anyone else. That's the whole test, and most platforms fail it at the first click.
Validated automatically. Access Card and Nimbus numbers checked against Nimbus by API, inside the booking flow. No screenshots, no email to an access inbox, no waiting until someone's back on Monday.
They book it themselves. Wheelchair space and companion ticket chosen online in seconds. Standing shows as well as seated.
Registered once, known from then on. Access requirements stay on the account. Next show it's already understood and nobody has to explain themselves again.
Your rules on the companion ticket. Free, discounted or paid, set per event.
No fee on a free PA ticket. If you give the companion ticket away, we don't charge you for it either.
Blue Light and other schemes work the same way. Validated concessions, not an honesty box and a spot check on the door.
Most systems treat access as an exception to the checkout. It should be part of it.
Talk to the team →05 Memberships
Memberships that
actually do something.
A membership is only worth having if it changes what happens at checkout. Otherwise it's a mailing list with a card.
As many levels as you need.
Solo, pair, family, patron, corporate. Different prices, different benefits, different lengths.
Paid the way the member wants.
One payment up front or spread across the year. Fixed term or rolling.
It unlocks real things.
Priority windows before general sale, member pricing, allocations held back, extras only members can see. Applied automatically when they're signed in, not a code they have to dig out of an email from March.
Corporate as well as fan.
Business memberships, hospitality and sponsor allocations in the same place as everything else, instead of a spreadsheet and a chased invoice.
Renewals that actually happen.
Reminders and renewal campaigns run off the same data as your ticket sales, so you can see who's worth chasing.
It works on the door.
A membership scans. The door team sees who's a member and what they're entitled to.
06 CRM and data
Your customers
stay yours.
Every ticket sold builds your database, not ours. We don't market to your customers and we don't sell them somebody else's show.
Your customers are yours. If you ever leave, you take them with you.
- Ten years of history comes with you. Export from the old system and we load it in, or do it yourself. Past events go into the dashboard as well, so year on year comparisons work from your first week instead of your second year.
- Not a mailing list. Every customer joined to what they bought, when, how often and what they spent.
- Segment for the show you're announcing. Everyone who's been to a comedy night. Everyone who came twice last year. Everyone who hasn't been since 2024. Built as a segment and pushed straight into the campaign.
- Into whatever you already use. Mailchimp, Klaviyo, Brevo and Sendy natively, thousands more through Zapier.
- Campaigns pinned to the sales graph. Email sends marked automatically, so you can see what the spend actually did rather than guessing.
- Consent travels with the record. Who opted in, when, and to what. It moves with the customer.
07 On site
The door, the box office
and the till, on one system.
Everything sold on the night comes off the same stock and lands in the same numbers. Cash included.
A till on any device.
Tickets, add-ons and the bar in one basket, cash or card, on a phone, a tablet or a proper terminal.
One allocation, not two.
Sell twenty on the door and the online stock drops by twenty. No second spreadsheet, no selling the same seat twice.
Cash counts.
Cash sales land in the same reporting as card and online, by event and by operator. You know what the room did without counting a float first.
Selling and scanning that don't need signal.
The till and the scanners keep working when the connection drops and sync when it comes back. Multiple staff, per scanner permissions, scan windows.
The door team sees everything.
Guest list, comps, members and access entitlements on one screen instead of a printed list on a clipboard.
Live headcount.
Real capacity numbers as they happen, for you and for whoever's asking on behalf of licensing.
08 Seating
Your actual room,
not a generic grid.
We draw your map for you. Pick your seat plans of your real venue, built in house. You don't get handed a floor plan editor and a weekend.
One room, several layouts. Full seated, seated and standing, cabaret, conference. Same venue, different maps, switched per show.
Holds and restrictions are inventory. Production holds, kills, restricted view, wheelchair bays and companion seats handled properly, not as notes on a spreadsheet.
Kept in sync as it fills. Online and box office looking at the same room in real time.
We're modelling venues in 3D so a buyer can look at the stage from the exact seat they're about to buy. The modelling is done in house, so it's our time rather than your budget. It isn't finished and we're not going to pretend otherwise. We're looking for a small number of venues to trial it with.
Talk to us about the trial09 Support
Or let our team
answer the phone.
Some venues want the software and nothing else. Some want people. You can have either, and you can change your mind later.
A named person, always
Someone who knows your venue and your events. Not a queue, not a reference number, not a bot that offers you the help centre.
We can run the account for you
Building events, loading seat maps, setting up on sales, handling the day to day. You approve it, we do it.
Your customers, answered by us
Attendee queries handled by our team from first on sale to final scan. Emails, calls, refunds, the lot. Your box office stops being an inbox.
On site when it matters
Customer service points and a box office team on the ground, gate crews with our own hardware, steward and volunteer onboarding.
Use us for the nights that need it
Take the whole service, or just the on sale, or just the big shows. It doesn't have to be all or nothing for the year.
5.0 on Google Attendee reviews of our customer service team at events we manage and sell.
"Fantastic customer service and support, I made an error when ordering and emailed and explained and within 12hrs the error was resolved."
"We were on the way to a gig and couldn't find parking info. We emailed en route on Sat at 5pm and they immediately sorted it out and even called us."
"Quick to respond, friendly, and they actually sorted my query properly rather than fobbing me off."
10 Reporting and the back office
Numbers you can act on,
books that balance.
Reports that prompt a decision.
Sales by channel, attribution, like for like against last year, rebooking trends. Not a wall of rows you have to pivot yourself before it means anything.
Who's actually in the room.
Headcount by ticket type, category and age range, and where the audience travelled from.
Straight into the accounts.
Xero natively, with QuickBooks and Sage alongside it. Sales, fees and refunds land in the ledger without anyone re-keying an invoice.
Money moves as you sell.
Stripe payouts direct to your own account, settling as the tickets sell rather than weeks after the show. We never hold your funds.
Splits and allocations reported separately.
Promoter splits, co-promotions and allocation pots, so a settlement conversation starts from agreed numbers.
You decide who pays the booking fee.
Absorb it, pass it on, or set your own. What your customer sees at checkout is your call, not ours.
11 Track record
Independent. Busier than
that usually implies.
We work across events of every size, including Cuffe & Taylor and Live Nation shows: TK Maxx presents Live at Powderham, Blackweir Live in Cardiff, Forest Live. We run Powderham's Christmas light trail end to end, from the booking flow to the gate.
If you want it, our marketing team can go and sell your shows as well. Paid campaigns, audience targeting and the same work we do on promoter allocations, available as part of the deal rather than bolted on by an agency who've never sold a ticket. Only if you want it. The ticketing works either way.
Ready when
you are.
We'd rather show you than tell you. Give us your venue and a few of your events and we'll build you a working version of your own site, running on our system, so you can click through it instead of reading a proposal. No charge, no commitment, and if you hate it you've lost nothing but an email.