Features

The bits we always
wished we had.

This is what you get when you set up an account today and start selling tickets. We've called out the things you can't get anywhere else. The standard stuff is here too, we wouldn't ship without it.

Festival stage at golden hour, performer with arms raised, sunlit crowd reaching toward the stage.

Ticket Monkey 2.0 launch offer: every feature here, Pro included, is 25p a ticket right now. Sign up today and keep that price forever.

01 The features

Pick a feature.

Click any feature to dive in. Swipe or use the arrows inside to browse the rest.

A Pro tag marks a Pro-plan feature, included for everyone at the 25p Core price for the launch of Ticket Monkey 2.0.

Customer checkout

1 of 17

PA tickets, validated automatically.

Fans with an Access Card or Nimbus Card get their personal assistant and companion tickets validated automatically at checkout. No doctor's letters emailed to your inbox, no awkward proof conversations, no folder of scanned documents to look after.

  • Access Card / Nimbus card numbers checked in the checkout flow.
  • PA and companion tickets issued against the card's verified requirements.
  • No sensitive documents in your inbox. GDPR thanks you.
Families enjoying a relaxed festival field in the sunshine.

A checkout that doesn't make people walk away.

Most ticketing checkouts feel like filling in a form at the post office. We've built ours like buying a pair of trainers, fewer clicks, fewer places to abandon, and proper basket-recovery emails when life gets in the way.

  • E-commerce-style customer flow, not a 1990s box-office form.
  • Optional add-ons baked in.
  • Automated abandoned-basket reminders that read like emails, not nags.
Front-row festival crowd, smiling faces, hands clapping in daytime sun.

Let your buyers pay in instalments.

Higher-priced tickets, festival passes, season tickets, family bundles, hospitality packages, are where most platforms quietly lose you sales. The up-front cost is the wall.

Split a £200 ticket into four £50 payments and the conversation in the buyer's head changes. So does your conversion rate.

  • Configure per event or ticket type.
  • Buyers see the schedule before they commit.
  • Reminders go out automatically.

Your fanbase, in their pocket. With a megaphone.

Tickets are delivered into a branded mobile app, not just an email confirmation that gets buried. The app is also the most under-used marketing channel in live events.

  • New on-sales for repeat-attending fans.
  • Last-minute pricing drops or release windows.
  • Upsells, VIP upgrades, hospitality bundles, merch.
  • Post-event recap content that keeps the relationship warm.
A guitarist mid-song on a brightly-lit festival stage.

Run your box office through Claude. Or ChatGPT.

Ticket Monkey MCP plugs your account into the AI agent you already use. Ask it questions in plain English. Tell it what to do.

"Send a push to season-ticket holders about the new Friday drop." "Set up a 500-cap event for 14 June with three price tiers."

The whole box office, run from a chat window.

See the setup guide →
Festival stage at night with green and purple CO2 plumes lighting up the sky.

The control panel you wished you had last time.

Tiered pricing. Early-bird windows. VIP add-ons. Multi-day bundles. Time-slot management for attractions. We've all been on the wrong side of bad inventory tools, so we've built the one we needed.

  • Tiered pricing and capped releases.
  • Multi-event linking for festivals and tour runs.
  • Time-slot booking.
  • Granular headcount logic: camping, dietary, age groups, accessibility.
Vendor stand stocked with food at an outdoor festival.

Pick-your-seat, without the pain.

Reserved seating with a visual seat map: buyers choose their exact seat on a plan of your room, and the map keeps itself in sync as the room fills. General admission stays the default when you don't need it.

  • Visual seat map of your venue, buyers pick their exact seat.
  • Sold and held seats update as the room fills.
  • Complex or unusual layouts? Bespoke plans are part of Managed.
A seated comedy club audience facing the stage in a warmly lit room.

Reports that help you make a decision.

Nobody needs another dashboard for the sake of it. Ours starts with the basics, sales, refunds, ticket-type breakdowns, stakeholder views, and adds the things you actually wanted.

  • Like-for-like period comparison.
  • Marketing-source attribution.
  • Rebooking trends and channel ROI.
Ticket Monkey dashboard home view: sidebar navigation, four KPI cards (revenue, orders, products sold, face-value revenue), revenue chart and recent orders table.

See what actually moved the needle.

Marketing Markers pin your key moments, the radio ad, the poster run, the influencer post, the price change, straight onto your sales graph. No more squinting at a spike wondering what caused it.

And because it plugs into your email campaigns, markers land automatically: every Mailchimp, Klaviyo, Sendy or Brevo send shows up on the timeline the moment it goes out.

  • Drop a marker on anything: campaigns, announcements, press, price changes.
  • Email sends marked automatically through the native integrations.
  • Spikes explained. Double down on what works, kill what doesn't.
Ticket Monkey dashboard KPI cards and revenue chart, the sales timeline Marketing Markers overlay onto.

Fewer "where's my ticket?" emails.

Buyers manage their own tickets, payment plans and details. They find their tickets, fix the typo on a name, transfer to a friend, or pick up a refund, without going through your inbox.

  • Self-service ticket retrieval.
  • Name and detail fixes.
  • Payment-plan tracking.
  • Transfer and refund flows.

Your support team gets their afternoon back.

A door agent greeting a young family at the gate of a community venue.

Scan tickets at the door. Free.

A free organiser-side app for door scanning on the day. iOS and Android.

  • iOS and Android.
  • Multi-staff sessions.
  • Offline-capable scanning.
Row of Zebra handheld scanners on a charging rack, ready for the door.

A box office on any device.

Walk-ups don't stop because the online sale ended. The box office till runs on whatever you've got at the gate: sell tickets, add-ons, merch and bar products in one basket, take cash or card, and it all lands in the same reporting as your online sales.

  • Till display on any device, at the door or in the venue.
  • Tickets, add-ons, merch and bar products in one basket.
  • Cash and card sales, in the same reporting as online.
A busy beer festival bar with staff serving a queue of customers.

When buyers can't make it, they have somewhere safe to go.

We're partnered with Twickets, the UK's leading face-value resale platform. When a buyer can't attend, they can pass their ticket on. Not to a touting marketplace, not at a markup, and not in a way that breaks the new UK resale rules.

Lower friction for buyers. Cleaner brand for organisers. Built in, not bolted on.

Silhouettes of a crowd at a venue.

More than just a ticket.

Sell merch with the ticket. Add a charitable contribution for buyers to opt into. Offer carbon offsetting for travel. All at checkout, all in one transaction, all configurable per event.

  • Merch and hospitality bundles.
  • Charitable contributions.
  • Ticket protection (you take a share).
  • Carbon offsetting.
Coffee vendor at a food festival, espresso machine in detail.

Ticket insurance that pays you.

Buyers add refund protection to their order at checkout, powered by TicketPlan. If life gets in the way, the claim is handled for them, not by your inbox. And you take a share of every plan sold.

  • Opt-in at checkout, one click.
  • Claims handled by TicketPlan, not your support queue.
  • A revenue line for you, not a cost.
Families streaming through the main entrance of a festival past the gate crew.

You sell. You get paid.

Stripe Connect, plumbed in. Funds go straight to your bank account through your Stripe account. No holding pool. No waiting until after the event. No settlement timesheets.

  • Connect your Stripe account at setup.
  • Funds settle in working days, not weeks.
  • You're the merchant of record.
Aerial view of an open-air concert at Powderham, audience filling the field.

Integrates with thousands of your favourite apps.*

*The only asterisk on this site: thousands come through Zapier. The ones that matter most are native, first-party integrations we build and maintain ourselves, and the list grows by the day.

  • Native email & CRM: Mailchimp, Klaviyo, Sendy, Brevo.
  • Native accounting: Xero.
  • Thousands more through Zapier, while we build the native versions.

Buyer data flows straight into your lists, sales land in your accounts, no duct tape in between.

See the integrations → Tell us what you want
A festival crowd at sunset, golden light across the field.

Plays well with others

Thousands of your
favourite apps.*

*Thousands through Zapier. The ones that matter most are native, built and maintained by us, with more landing by the day.

Mailchimp Klaviyo Sendy Brevo Xero + 1,000s via Zapier
See the integrations → Tell us what you want

Big or small

From sold-out fields
to ferret racing on the beach.

Same self-serve product, whatever the size. Ten thousand through the gate or a hundred on a village green, serious or completely daft, it all sells and scans on Ticket Monkey.

Night aerial of a floodlit festival crowd packed before a main stage, a city skyline glowing beyond.
Sold-out field
A BMX rider going big off a ramp above tipi tents in front of a country-show crowd.
County show
A colour run mid-throw, a wall of powder paint bursting over white-shirted runners.
Community colour run
A presenter doing a dry-ice science demo to a rapt crowd of children in a marquee.
Kids' science show
A seaside field set up for ferret racing, colourful painted lanes and bunting with the beach and surf behind.
Ferret racing on the beach
Two young surfers in competition rash vests sitting with their boards at the water's edge.
Grassroots surf comp

By event type

Ticketing built for your event.

02 Where our team joins yours

Some jobs need people, not software.

Some of the biggest events lean on things a self-serve product can't do on its own. That's where our team comes in among yours:

  • Allocation pots for multi-stakeholder ticket distribution.
  • Volunteer onboarding.
  • PA / press / artist guest-list validation.
  • On-site gate management with our scanning hardware.
  • Merchant-of-record settlement (when your own merchant's terms are the problem).

Same platform, plus our team in among yours. That's Managed.

See Managed →

03 Compare plans

Core vs Pro,
feature by feature.

Managed includes everything in Pro, run by our team. Right now, the Ticket Monkey 2.0 launch offer gives every new account Pro features at the Core price, so everything below is unlocked from day one.

Feature Core25p / ticket Pro60p 25p launch Managed% custom
Tickets & setup
Unlimited ticket types & scheduled on-sale✓✓✓
Pricing tiers & timed releases–✓✓
Reserved seating & seat maps (pick-your-seat)–✓Bespoke plans
Clone / duplicate an event–✓✓
Discount / promo codes✓✓✓
Event page & checkout
Event page customisationStandardBranding, layout, stylingBranding, layout, styling
Custom checkout hold-timer–✓✓
Payment plans / instalments–✓✓
Abandoned-basket recovery✓✓✓
Guest list & comps
Guest list manager & comps✓✓✓
Comp categories & caps, multi-product comps–✓✓
Access Card / Nimbus PA-ticket auto-validation–✓✓
On the door
Check-in app (QR, offline-capable)Limited scannersUnlimitedUnlimited
Per-scanner permissions, scan windows, roles, live door stats–✓✓
Live headcount✓✓✓
Headcount by category & age range–✓✓
Box office / POS (till on any device, cash & card, add-ons & merch)–✓✓
Reporting & data
Sales reporting + CSV export✓✓✓
Customer database & profiles✓✓✓
Advanced analytics (like-for-like, attribution, geographic, conversion)–✓✓
Coupon performance reporting–✓✓
Marketing Markers (campaign overlays on sales, auto email markers)–✓✓
Marketing & integrations
Ticket transfer & name changes–✓✓
Waiting list & auto-release–✓✓
Integrations: 1,000s of apps via Zapier + native Mailchimp, Klaviyo, Sendy, Brevo, Xero–✓✓
Ticket Monkey MCP (AI-agent control)✓✓✓
Coming soon
Presale & access-code eventsComing soon
Multiple currenciesComing soon
Support
SupportUK humans, 1-hour average replySame humans, front of the queueDedicated account manager

Managed adds a done-for-you layer on top of Pro: gate management with our hardware, on-site customer service & box office team, allocation pots, volunteer onboarding, a dedicated event app, bespoke seating plans, a merchant-of-record option, and a dedicated account manager. See Managed →

Want to try it?

Free to start.

Start free → Run the numbers